Returns and exchanges
Returns and exchanges
You have the right to return your order within 14 days. This means that the package must be in our possession again within this period. The costs for returning from your home to us are at your own expense.
If you use your right of withdrawal, the article with all delivered accessories, in the original condition and packaging must be returned to us.
We would appreciate it if you could also send an email to info@taecreationsco.com if you want to return an item, so that we are informed.
Please send your return shipment with Track & Trace. If you choose not to use this service, any lost package during shipping will be at your own risk, and
We will refund the order amount to the account on file within 14 days of receiving your return.
Please note! The following items cannot be returned:
* Customized items
* Drink wares (glass cups, tumblers, straws etc)
Return address:
Beumershoek 86
3085 EB Rotterdam
If you would like to exchange an item, please indicate this in your email when returning the item. Once we receive the item, we will check if the desired size or color is in stock and automatically process the exchange for you. If the item is out of stock, we will issue an automatic refund. You don’t need to take any further action! You will not incur any shipping costs for the exchange; you will only be responsible for the return shipping costs, which we will reimburse.